Refund policy

  • 1.1. If you are unsatisfied with any of the items in your order or any part of the Home Delivery service, please contact us immediately via phone or email.
  • 1.2. In the unlikely event that we deliver a wrong item, you have the right to either:
    1. 1.2.1. Reject the delivery of the wrong item and you shall be fully refunded for the missing item; or
    2. 1.2.2. Request for us to replace the incorrect item with the item that you ordered. In which case, we shall send you the correct one as soon as possible.
  • 1.3. We shall be happy to exchange or refund any item that has been damaged in transit.
  • 1.4. For any other formal complaint with a genuine reason, you have 30 days from the day of delivery to request a refund, subject to our discretion and acceptance of the complaint.
  • 1.5. Debit/credit card payment refunds can take up to 14 days to process, even if you contact us immediately after placing your order to cancel. This processing time is beyond our control and we apologise for the inconvenience caused.
  • 1.6. Cash refunds are provided by the restaurant in person only.
  • 1.7. All “Platform Fees” are strictly non-refundable.

Cancellation Policy

  • 2.1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse cancellation, e.g. because preparation of the order has been started and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.
  • 2.2. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
  • 2.3. If the cancellation was made in time and once we have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable).
  • 2.4. If we can only do a partial delivery (a few items might be not available), our staff shall inform you or propose a replacement for the missing items. You have the right to refuse a partial order before delivery and get a refund.
  • 2.5. If you have made a request for an item to be customised in any way (other than on the menu as advertised) you do not have any right to cancel this item in your order once it has been placed.
  • 2.6. Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your order should it be necessary.